Your data and rights

Under India's Digital Personal Data Protection Act, 2023

Stitchr is the Data Fiduciary for the personal data you give us. You are the Data Principal. This page lists the rights the DPDP Act gives you and exactly how to use each one.

Right to know what we hold

You can ask for a summary of the personal data we hold about you, what we are doing with it, and who we have shared it with. We will send it to you in a readable form.

Right to correction

If something is wrong, ask us to fix it. You can already edit your name and your saved addresses yourself inside the app, at any time.

Right to erasure

Ask us to delete your account and we will remove your account (phone number, name), your saved addresses, and your order history.

Payment and invoice records that Indian tax and accounting law requires us to retain are kept for the statutory period in de-identified form (no longer linked to you), then destroyed. We keep nothing else once the purpose it was collected for is finished.

Right to withdraw consent

You can withdraw your consent at any time, and it is as easy as giving it: tell us using either contact above. Withdrawing consent means we can no longer provide the service, so we will close your account and delete your data as above. Withdrawal does not undo processing that already lawfully happened.

Right to nominate

You can nominate another person to exercise these rights on your behalf if you die or become unable to act. Send us their name and contact details.

Right to grievance redressal

If you are unhappy with how we handled your data or your request, contact our grievance point first:

If we do not resolve it to your satisfaction, you may complain to the Data Protection Board of India.

Your duties

The DPDP Act also asks you not to impersonate someone else when giving data, and not to file false or frivolous complaints.

See also our Privacy Policy and Terms of Service.