Privacy Policy

Last updated: 13 July 2026

Stitchr ("we", "us") is a doorstep tailoring service operated from Bengaluru, India. This policy explains what data the Stitchr Android app collects, why, and what your choices are.

What we collect

• Phone number — to create and sign in to your account (OTP) and to coordinate pickups and deliveries.
• Name — to label your garments at the tailor and address you.
• Location (precise, foreground only) — used when you set your location, to check whether a partner tailor serves your area and to place the map pin. We never track location in the background.
• Saved addresses — pickup/delivery addresses you add (label, street details, landmark, map coordinates).
• Order details — services booked, garment instructions, time slots, prices, and status history.
• Payment confirmation — payments are processed by Razorpay. We never see or store card numbers, UPI PINs, or banking credentials; we keep only the payment reference, amount, and status needed to confirm orders and process refunds.

We do not collect contacts, photos, files, microphone, camera, advertising identifiers, or background location. The app shows no third-party ads and contains no advertising or analytics SDKs.

How we use it

• To check serviceability and route your order to a nearby partner tailor.
• To schedule pickup and delivery and keep you informed of order status.
• To process payments and refunds (via Razorpay).
• To provide customer support (WhatsApp / email).
• To decide where to open next (aggregated "notify me" demand).

We do not sell your personal data, and we do not use it for third-party advertising.

Who we share it with

• Razorpay (payment processing) — receives the amount and order reference when you pay.
• Google Maps Platform (address search, map tiles, reverse geocoding) — receives the coordinates or search text needed to serve those features.
• Partner tailors and delivery riders — receive your first name, pickup address, and garment/service details needed to fulfil the order.
• Infrastructure — our servers run on Google Cloud (data stored in the asia-south1 / Mumbai region).

Our legal basis (DPDP Act, 2023)

Stitchr is the Data Fiduciary for this data and you are the Data Principal. We process your personal data on the basis of the consent you give when you sign in and place an order. That consent is limited to the purposes listed above, and we collect only what those purposes need.

Data retention & deletion

We keep account data and order history while your account is active. Once the purpose it was collected for is finished and no law requires us to keep it, we erase it. You can request deletion at any time — see Your data and rights. We complete verified requests within 30 days; payment and invoice records that Indian tax and accounting law requires us to retain are kept in de-identified form for the statutory period, then destroyed.

Your rights

You have the right to know what we hold, to have it corrected, to have it erased, to nominate someone to act for you, and to withdraw your consent at any time — withdrawal is as easy as giving consent. Full detail and how to use each one: Your data and rights.

Grievances

Questions or complaints about how we handle your data go to aravind.product@gmail.com or WhatsApp. We acknowledge within 7 days and aim to resolve within 30. If you are still unsatisfied, you may complain to the Data Protection Board of India.

Security

All traffic between the app and our servers uses HTTPS/TLS. Access to production data is restricted to the operator. If a personal data breach occurs, we will notify affected users and the Data Protection Board of India as the DPDP Act requires.

Children

Stitchr is not directed at children under 18. We do not knowingly collect data from children, and we do not process children's data without verifiable parental consent. We do not track children or serve them targeted advertising.

Changes

We'll update this page when the policy changes and revise the date above. Material changes will be announced in the app.

Contact

Stitchr — Bengaluru, India
Email: aravind.product@gmail.com